Customer Service & Operations Analyst Job In United Arab Emirates 2022

Customer Service & Operations Analyst Job

Customer Service & Operations Analyst Job In United Arab Emirates 2022


NatWest Group
Delhi, Delhi

Job details

Job Type
Regular / Permanent

Full Job Description

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in India and as such all normal working days must be carried out in India.


Join us as a Customer Service & Operations Analyst


  • We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
  • You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
  • You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis


What you’ll do


As a Customer Service and Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.


Your day-to-day will include:


  • Authorising and investigating all transactions to our KPIs
  • Collecting and analysing the required information from the customers and businesses
  • Reviewing processes which could be automated or enhanced to improve the customer and business experience


The skills you’ll need


In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines.


You’ll also demonstrate:


  • An awareness of changes in trends, policies and regulations
  • An understanding of our industry and its customers
  • Experience of managing stakeholder relationships


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Support Assistant / Bus Monitor


Support Assistant / Bus Monitor

Job details

Job Type

Full Job Description

Support Assistant

The British International School Abu Dhabi is looking to appoint a Support Assistant to join a well-established, supportive team in a highly successful school.

About the Role

Working as part of a well-established team, the role of Support Assistant is key in ensuring the safety and wellbeing of students using the school bus service. Support Assistants accompany students travelling by school bus, ensuring that safety and behaviour rules are adhered to at all times. You will be an effective communicator, being the main point of contact for parents and caregivers during pick up and drop off times.

This position will also involve providing additional administrative support in classrooms, library, reprographics, school clinic and office areas when not engaged in bus supervision duties.

About You

You will be friendly and polite, of smart appearance, able to calmly and confidently deal with both parents and children. It is essential that you possess high levels of personal integrity, and are conscientious. In addition, you will be flexible and have a positive approach to work as well as the ability to adhere to strict policy and procedure.

The successful candidate will have the following qualifications, skills and experience;

  • High levels of personal integrity
  • Excellent organizational and time management skills
  • Adaptable and able to take on a variety of tasks
  • Ability to work under pressure and remain calm
  • Self-motivated and enthusiastic
  • Fluency in written and spoken English

Candidates should already be living in the UAE.

About Our School

The British International School Abu Dhabi is a highly successful, growing school with a committed and inspirational team of teaching professionals at its heart. Our close-knit, supportive team is honoured to be at the centre of our community, educating over 1700 young people aged 3-18, from more than 90 nationalities. To learn more about our school, please visit

Each Nord Anglia Education school is unique in character and designed to meet the needs of its community. We are united by our philosophy, to be ambitious for our students, our people and our family of schools. We believe that being part of our family of 69 schools gives them a special advantage. Working together, we can achieve more than we can individually. Our schools have access to a wide range of resources and support to enhance their success. We also create unique opportunities to benefit our students and people, such as the Global Campus, Nord Anglia University, and our collaborations with The Juilliard School, MIT, UNICEF and King’s College London.

When you join a Nord Anglia Education school, you join a global community of more than 13,000 people working together to support our students’ success. We offer you unsurpassed opportunities to innovate and develop best practice across our family, to access extensive professional development, and to gain exceptional experience and career development in our schools. At Nord Anglia, you will have opportunities to progress more, learn more, and collaborate more.

Selection Process

Applicants should submit a CV, letter of application and the details of two referees, one of which should be your current or most recent Line Manager.



At Nord Anglia Education we are committed to providing a world class, safe, happy environment in which children and young people are able to thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils irrespective of race, ability, religion, gender or culture.

All post holders having regular unsupervised contact with children are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both Country of residence/birth and any Country of residence within the last 10 years.


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Classroom Assistant (Prep School)


Classroom Assistant (Prep School)

Prep School


Reporting to: Deputy Head of Prep School

Outline of the role

The Classroom Assistant will work closely with the Class Teachers and the Head of Year to facilitate the
learning inside the classroom. This assistance may be administrative or through direct teaching as directed
by the class teachers. S/he should be an approachable and friendly individual, able to quickly build a positive
relationship with all pupils in their care; they should be proactive and creative.


Brighton College is a dynamic and exciting school looking for enthusiastic and passionate Classroom
Assistants. This is a unique opportunity to join an exceptional and hardworking team with the united
goal of ensuring that every child reaches their potential both academically and socially, by pushing
boundaries and broadening horizons. Leaders at the College show a desire to collaborate, inspire and
develop all areas of the School. They demonstrate the highest s t anda r d s i n t e rms o f l e ade r sh ip ,
o r g an i z a t i ona l and pedagogical skills with a willingness to contribute to the rich extra-curricular life of
this busy school.

The College

Brighton College Abu Dhabi opened in September 2011 with 580 pupils from FS1-Year 9. Subsequent
years have seen the school grow and currently the College has over 1700 pupils from FS1- Year 13. At
capacity the College will house over 2000 pupils in 2020. Brighton College aims to be the leading British
international school in the Middle East and is already regarded as the leading academic school in Abu
Dhabi with heavily oversubscribed applications for entry to the Pre-Prep. The most recent ADEK (Abu
Dhabi Education & Knowledge) school inspection graded the school as Outstanding. The College is
divided into three schools, Pre-Prep, Prep School and Senior School. Further information about the
College, including a copy of the latest school inspection report, can be found on our website .


Prep School

It is our aim in the Prep School to give the children in our care a full and exciting school experience where
there are no lids on learning and expectations in all areas of development are high. We want the children
to maximize their own potential; to achieve more than they thought possible and take pride in their
achievements as well as learning to manage with dignity the times when they experience

Beyond the classroom, Prep pupils will be encouraged to explore new disciplines, skills and interests; to
give everything a try and in doing so learn to take risks and to risk failure. It is our belief that in doing this
we are enabling them to find their passion to ‘Work Hard and Think Big’ which will in turn support
everything else that they do. At Brighton College Prep School we will ensure that pupils are able to do all
of this alongside a rigorous academic programme, knowing they are in a safe and secure environment. Our
teachers lead by example and along with excellent teaching, they all offer extra-curricular activities and are
involved in all aspects of school, both inside and outside the classroom.


Personal Skills

  • To establish positive working relationships with all children and all members of the

school community

  • To use initiative when it comes to dealing with pupil concerns or issues and be both

flexible and positive

  • To establish productive working relationships with pupils, acting as a role model and

setting high standards

  • To recognise and respond to individual pupil needs and be aware of their next learning

steps and who requires the most support

  • To actively encourage pupils to interact and work co-operatively with others as well as

promoting independence, i.e. helping pupils to achieve their objectives through
questioning, dialogue, demonstrating and modelling

  • To use initiative to effectively use undirected time when not supporting in the classroom
  • To continually promote positive values, attitudes and good behaviour, dealing promptly

with conflict and incidents in line with policy and encourage pupils to take responsibility
for their behaviour

  • To maintain strict confidentiality and never discuss any of the pupils except with the class

teacher, Head of Year or relevant SLT member
Duties and Responsibilities

  • To be an ambassador of the College at all times, in school and within the UAE
  • To support pupils in mainstream classrooms and small group work to achieve their targets
  • To work closely with the class teacher to help raise awareness of the strengths and

difficulties of pupils

  • To work closely with the class teacher to establish an appropriate learning environment
  • To support the education, social development, emotional and behavioural needs of pupils

under the direction of the teacher

  • To follow a specific programme of study with an individual pupil or small group to

support and enhance their learning under the direction of the teacher

  • To work closely with the class teacher to ensure there is effective communication (oral

and written) concerning pupil progress and learning, i.e. annotating books with support
given, feeding back directly to the teacher

  • To take full involvement throughout the whole lesson and proactively engage and lead

the learning, particularly during carpet sessions

  • To continually monitor and evaluate learning through observation and recording of

achievements against learning objectives as directed by the teacher, or on my own
initiative if not

  • To take an active interest in all pupils and work closely with them both as individuals and

in small groups, for example during Guided Reading sessions

  • To engage the pupils in meaningful talk at all opportunities in order to develop language

skills and to build relationships

  • To always observe policies and procedures relating to child protection, safety and security,

confidentiality and data protection, reporting all concerns to the designated person

  • To prepare resources and materials, with guidance from the teacher for individuals or

small groups of pupils to enhance their learning experiences

  • To attend and participate in all appropriate meetings and training
  • To take a proactive approach to my work for each session and read through lesson plans

and notes prior to lessons and help support the teacher in preparing the lesson whenever

  • To participate as fully as possible in the life of College beyond the department

Desirable Higher-Level qualities

  • To regularly train and act as a mentor to other Classroom Assistants
  • To be proactive in your own professional development and seek out new ways to improve

practice, i.e. through researching CPD / training opportunities, by working with a range of

  • To plan and prepare resources and materials for intervention groups and take sole

responsibility for the sessions

  • To lead playtime initiatives
  • To regularly team teach within the classroom
  • To have a clear awareness and understanding of EAL and SEN needs and attend training

wherever necessary to keep my understanding relevant and current

  • To take responsibility for and have a positive and supportive impact on learning in specialist

lessons, e.g. Arabic / Music

  • To run my own CCAs
  • To have a clear awareness and understanding of assessment techniques and regularly

contribute to planning and preparation with the class teachers

  • To take responsibility for a physical area around the school
  • To be confident in carrying out assessments for phonics and reading and for tracking progress

for a group of children, in consultation with the teacher

Formal Qualifications / Experience

  • The applicant’s qualifications and experience should meet the minimum requirements for both

Brighton College and ADEK and preferably be at A Level equivalent or higher.

  • At least two years’ experience in supporting children in a school setting is required.


Brighton College is committed to safeguarding and promoting the welfare of our pupils and expect
all employees to share this commitment. All applicants should read the College’s child protection
policy, which is available on our website, and are required to declare any information as requested
on the application form. Enhanced disclosure with the Disclosure and Barring Service (DBS) in
the UK or a local police certificate will be requested for the successful candidate.

Whilst every effort has been made to explain the main duties and responsibilities of the post, each
individual task undertaken has not been identified.

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